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Frequently Asked Questions
When will I receive my order?
Orders are typically processed within 2-5 business days. Delivery within the Netherlands usually takes 1–3 business days. For other EU countries, delivery times vary depending on location. You will receive a tracking link once your order has shipped.
Do you ship internationally?
Yes, we ship to select international destinations. Please note that shipping rates and times may vary depending on your location. International customers are responsible for any customs duties or taxes that may apply.
What’s your return policy?
Due to the nature of food products, opened tea cannot be returned. If there is an issue with your order, please contact us and we will gladly assist you.
Do you offer wholesale or collaborations?
Yes, we welcome wholesale and partnership inquiries. Please select “Wholesale inquiries” in the contact form or include relevant details in your message.